For customers and anyone who ships with us

Help Center

Everything the Manning Transfer shipment portal can do, one screen at a time, in plain language with pictures.

Track a shipment Portal sign-in

Use the contents list on the left to jump to a screen. Use the search box to find a word. Nothing here needs any computer knowledge.

Start here

What this website is, how your shipments get here, and how to sign in.

What this website is

A window into your freight, open all day and night.

Where to find it
Everywhere. This is the whole site.
Who this is for
Anyone at your company who ships or receives freight.

This website is the customer side of Manning Transfer. It shows you the same shipment information our own office sees, without you having to call or email anybody.

There are two ways in. You can look up one shipment with a number and no password at all, or you can sign in and see every shipment on your account at once.

The two ways in

Track one shipment No password. You type one number, you get that one shipment. Good for forwarding to a customer or a driver.
Sign in to the portal Your own username and password. You see all of your open shipments, your delivered history, your papers, your invoices, and a live map.
Which one should you use?
  1. You want shipment information
  2. Do you need more than one shipment?
    • Just one Use Track. Type the number, press Track, done. No sign-in, nothing to remember.
    • All of them Sign in to the portal. Ask us for a login if you do not have one yet.
  3. You are looking at your freight Both roads end in the same place, real shipment status.

Both views read the same information at the same moment. Neither one is more up to date than the other.

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How your shipment gets on this screen

From your phone call to the green Delivered line.

Where to find it
Background. Nothing to click here.
Who this is for
Read this once and the rest of the site makes sense.

People often ask where these numbers come from, and whether somebody types them in by hand. Here is the whole path.

The life of one shipment
  1. You book the freight Phone, email, or your own purchasing system.
  2. Our office builds the shipment Pickup address, delivery address, dates, weight, and your reference numbers all go in one record.
  3. A truck and driver are assigned Now the shipment has a real truck behind it.
  4. The truck reports itself as it moves Arriving and leaving each stop is recorded as it happens, not at the end of the day.
  5. This website reads that record Every time you open a screen or press refresh, it asks for the current answer. Nothing here is a saved copy from last night.
  6. You see the status, the map, and the papers

Because it is live, a status can change while you are looking at it. Refresh the page if you have had it open a long time.

Who does what
You Customer
  1. Book the load
  2. Give us your reference numbers
  3. Watch it here
  4. Pull the delivery paper
Manning office Dispatch and billing
  1. Build the shipment
  2. Assign truck and driver
  3. Fix problems, call you
  4. Bill the shipment
Driver On the road
  1. Accept the trip
  2. Report arrive and leave
  3. Photograph the signed paper
  4. Finish the trip
This website Automatic
  1. Show your open loads
  2. Update status live
  3. Attach the papers
  4. Show the invoice

Nobody has to remember to update this website. It reads the same record the office and the driver are already working in.

A normal two day shipment
  1. Day 1, morning Scheduled The pickup is planned. The truck has not arrived yet.
  2. Day 1, midday Arrived at pickup The truck is at your dock.
  3. Day 1, afternoon Departed, En Route Loaded and driving. The live map starts moving.
  4. Day 2, morning Arrived at delivery At the receiver.
  5. Day 2, midday Delivered Signed for. The shipment moves into your history.
  6. Day 2 onward Papers and invoice The signed delivery paper appears, then the invoice follows on the normal billing cycle.

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Signing in

Your first time, and what to do when the password stops working.

Where to find it
The Portal sign-in button at the top of the page.
Who this is for
Anyone we have given a login to.

Your very first sign-in

  1. Ask Manning for a portal login. Tell us who needs it and whether they should also see invoices. Billing access is separate on purpose.
  2. Watch for an invitation email. It has a one time link. If it is not in your inbox, look in junk or quarantine before calling us.
  3. Click the link and choose your own password. Nobody at our office can see it. Pick something you will remember, or save it in your browser.
  4. You land straight in the portal. You do not have to sign in a second time right away.
  5. Bookmark the page. Next time you go straight there.

Invitation links stop working after they are used once. That is on purpose. If yours expired, just ask for another.

Sign-in is not working
  1. You cannot get in
  2. Does the page say the username or password is wrong?
    • Yes Use Forgot password on the sign-in page. A reset link comes to the same email address we have on file for you.
    • No, it asks for a code That is the extra security step. See below. Check your email for a short number.
    • No, the page will not load at all Call Manning. That is on our side, not yours.
  3. Still stuck after a reset?
    • No reset email arrived Check junk mail, then call us to confirm your address. The reset only goes to the address on your account.
    • It says the account is locked or closed Call Manning and we will switch it back on. This happens when staff change at your company.
  4. You are in

Two things that surprise people

A code by email Some accounts are set up to ask for a short number sent to your email every time you sign in. Type it in and continue. It keeps your freight information private even if your password gets out.
You may not see every tab Your login is switched on feature by feature. If a tab that this guide describes is missing, your account simply does not have it yet. Ask and we can turn it on.

Good habits

  • One login per person, not one shared by the office. If somebody leaves, we switch off their login and nobody else is interrupted.
  • Tell us when someone leaves or joins. It takes us a minute to add or remove a person.
  • Keep billing access to the people who handle billing. Invoices are a separate switch from shipments.

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Your everyday screens

Every tab across the top of the portal, what it answers, and how to work it.

Dashboard

The one screen glance. How many, how late, how soon.

Where to find it
Dashboard tab, first tab after you sign in.
Who this is for
Anyone who wants the headline before the detail.

The dashboard counts your shipments and puts the numbers in big type so you can see the shape of your day without reading a single row.

Every number on this screen is a shortcut. Click one and you land on the matching list, already filtered.

The numbers you will see

Open shipments Everything not delivered yet, scheduled and rolling combined.
In transit Loaded and moving right now. These are the ones on the live map.
Delivering today Due at the receiver before the day ends. Watch this one.
Delivered recently Finished in the last stretch of days, so you can confirm a week.

How to use it in the morning

  1. Open Dashboard. Read the four counts.
  2. Click Delivering today. You get just those shipments, so you can warn the receivers.
  3. Come back and click In transit. Spot anything that should have moved by now and has not.
  4. Anything odd, open the row and read the status history. The history tells you where the time went.

Two minutes on this screen usually replaces a phone call.

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Loads

Your open shipments in one list. The screen you will live in.

Where to find it
Loads tab.
Who this is for
Shipping clerks, buyers, customer service.

This is the working list of everything you have with us that is not finished. Each row is one shipment. The colored word on the row is its status right now.

Find a shipment

  1. Look at the Search by box first. It tells the screen which kind of number you are about to type. Picking the wrong kind is the single most common reason a search finds nothing.
  2. Choose the kind of number you have in your hand. Your own purchase order, the bill of lading, the reference number you gave us, or our shipment number. Any of them work.
  3. Type the number and press Search.
  4. Click the row. The full detail opens with stops, dates, and status history.
What each search kind is for
  1. You have a number on paper
  2. Where did the number come from?
    • Our paperwork Search by shipment or freight bill number. The main number on anything we sent you.
    • The bill of lading Search by bill of lading number. Use this when the driver's paper is all you have.
    • Your own system Search by your reference or purchase order number. Whatever you gave us when you booked.
  3. Nothing found?
    • Try the delivered list It may already be finished and moved to History.
    • Try a different number kind The same shipment is findable several ways.
  4. You are looking at your shipment

What the detail view tells you

Stops in order Every pickup and delivery with its address and its time window.
Status history A running log, newest first, of arriving and leaving each stop. This is your proof of what happened when.
Papers The signed delivery receipt and bill of lading images once the driver has turned them in.
Your references Your own numbers, so you can match this back to your order.

What to look for on a busy day

  • A shipment still Scheduled when its pickup window has passed. Call us. Something changed and you should know about it.
  • Arrived at a stop for a long time with no departure. Usually loading or unloading is slow, or a door is not ready.
  • A delivery date that no longer matches your plan. The date shown here is the one our office is working to.
  • A shipment you expected that is not in the list at all. It may not be booked yet. Check with whoever ordered it.

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History

Everything already delivered, by date range, ready to export.

Where to find it
History tab.
Who this is for
Anyone closing out a week, a month, or an audit.

Once a shipment delivers it leaves your open list and lands here. Nothing is deleted. History is how you prove what moved and when.

Pull a date range

  1. Open History.
  2. Set the from and to dates. The range works on the delivery date.
  3. Press Search.
  4. Read the list, or press Export to get a spreadsheet. The export opens in any spreadsheet program, so you can sort and total it however your office likes.

Three common jobs

Close out a month Set the range to the first and last day of the month, export, and match it against your own records.
Prove a delivery Find the shipment, open it, and print the status history with the signed paper. That is your evidence.
Count your lanes Export a quarter and sort by origin and destination to see where your freight actually goes.

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Reports

On time performance and where your freight goes, drawn as bars.

Where to find it
Reports tab.
Who this is for
Anyone who has to present numbers to a manager.

Reports takes your delivered shipments and turns them into a few pictures you can put in front of somebody without explaining anything.

Pick a date range at the top and everything below redraws.

Example: on time delivery by month

This is a sample so you can see the shape. Your own screen shows your real numbers for the range you pick.

January 94 percent
February 97 percent
March 88 percent
April 96 percent

A dip in one month is a conversation, not a verdict. Weather, a plant shutdown, or one bad week can move the whole bar.

What the report answers

Are we on time? Delivered within the promised window, counted as a share of all deliveries in the range.
Where does my freight go? Your busiest origin and destination pairs, biggest first.
How much am I moving? Shipment counts by period, so you can see growth or a slow spell.

Reading it honestly

  • Check the date range before you quote a number. Most arguments about a report are really about the range.
  • Small counts swing hard. Ten shipments in a month means one late load costs ten points.
  • Ask us about anything that looks wrong. If a shipment is counted late and you believe it was on time, we can look at the actual arrival times together.

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Invoices and papers

Your bills, and the signed papers that go with them, in one place.

Where to find it
Invoices tab. Only on logins we have given billing access.
Who this is for
Accounts payable, controllers, auditors.

Invoices lists what we have billed your account. Click any row and the full detail opens, including the shipment it came from and the paperwork images attached to it.

There is no separate documents tab. Papers live on the invoice, because that is where people go looking for them.

Get a signed delivery receipt

  1. Open the Invoices tab.
  2. Set a date range that covers the shipment. If you are not sure, go wide. You can narrow it after.
  3. Find the row and click it.
  4. Look at the papers on the detail panel. The signed delivery receipt and the bill of lading appear here once the driver has turned them in and our office has filed them.
  5. Print it, or save it, and attach it to your payment file. You can also export the list itself to a spreadsheet.
The paper is not there yet
  1. You opened the invoice and found no signed paper
  2. Has the shipment actually delivered?
    • Not yet That is normal. The paper is created at delivery. Watch the shipment on the Loads tab instead.
    • Delivered today Give it a little time. The driver photographs the paper and our office files it. Same day is common, not instant.
    • Delivered days ago Call Manning and ask us to attach it. Have the shipment number ready.
  3. You have the paper
The billing rhythm
  1. Delivered The shipment finishes and the driver's paperwork comes in.
  2. Papers filed Our office checks the signed receipt against the shipment.
  3. Invoiced The charge is billed and shows up on this tab.
  4. You pay With the paper right there next to the charge.

Understanding this order explains almost every billing question.

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Live Map

Your moving freight on a map, updating itself.

Where to find it
Live Map tab.
Who this is for
Anyone waiting on a truck at a dock.

The live map plots the shipments you have in transit right now. Markers are trucks. The list beside the map is the same shipments in text.

Use the map

  1. Open Live Map. Give it a moment to draw.
  2. Click a truck marker, or a row in the side list. The two stay in step, so click whichever is easier.
  3. Read the popup. Shipment number, status, and where it is heading next.
  4. Zoom in on a city to see how close it really is. Scroll to zoom, drag to move around.

What the map can and cannot tell you

  • It shows position, not a promise. A truck two hours away may still be late if the receiver closes in one hour.
  • Only in transit shipments appear. Scheduled and delivered ones are not on the map. That is why the map count is smaller than your open count.
  • A marker can lag a few minutes. Positions come in on a cycle. Refresh if it looks frozen.
  • An empty map is not an error. It means nothing of yours is rolling at this minute.

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Alerts

Let the shipment email you instead of you watching the screen.

Where to find it
Alerts tab.
Who this is for
Anyone tired of refreshing.

Alerts turn shipment milestones into email. You pick which moments matter and where they should go. Then you can close this website and get on with your day.

What you choose

Which moments needed What it does Picked up, out for delivery, delivered, and running late are the usual choices. Where the answer comes from Tick the ones you want. Start with delivered only.
Who gets it needed What it does One or more email addresses. Where the answer comes from Your own address, a shared inbox, or the person at the receiving dock.
How much detail What it does A one line note, or the full stop by stop picture. Where the answer comes from Short is better for phones.

Save when you are done. Changes take effect on the next milestone.

How an alert reaches you
  1. The truck arrives or leaves a stop
  2. The shipment record updates Same moment the status changes on your screen.
  3. Is this a moment you asked for?
    • Yes An email goes out within minutes.
    • No Nothing is sent. The status still updates on screen.
  4. It lands in your inbox

Alerts follow the shipment automatically. There is nothing to set up per shipment once your preferences are saved.

Keeping alerts useful

  • Start with delivered only. Add more later. Too many emails and people stop reading them.
  • Use a shared inbox for a team. Then coverage does not depend on one person being at work.
  • If alerts stop arriving, check junk mail first. Ask your own email people to allow our messages, then call us if it is still quiet.

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Tracking without a login

One shipment, one number, no password. Also how to share it onward.

Track one shipment

The public page anybody can use.

Where to find it
The Track button at the top of the page.
Who this is for
Everyone, including people at your customers and suppliers.

Public tracking is deliberately simple. One number in, one shipment out. No account, nothing to install, works on a phone.

Track a shipment

  1. Open the Track page.
  2. Pick the kind of number you have under Search by. Our shipment number, the bill of lading, or your own reference. All of them work.
  3. Type the number.
  4. Press Track.
  5. Click the result row. Stops, dates, and status history open underneath.

What public tracking shows

It does show Status, the pickup and delivery cities, the planned dates, and the status history for that one shipment.
It does not show Your rates, your other shipments, or anything about another customer. One number gets one shipment and nothing more.

That limit is why the link is safe to forward outside your company.

Public tracking or the portal?
  1. You need shipment information
  2. How many shipments, and who is asking?
    • One, and it is for someone outside your company Public tracking. Send them the link.
    • One, and you are at your desk anyway Either. The portal has more detail.
    • Many, or you need papers or invoices Sign in to the portal.
  3. Answered

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Sharing a shipment with someone else

Stop being the middle person between us and your customer.

Where to find it
Anywhere you can copy a web address.
Who this is for
Anyone who forwards status all day.

If your own customer keeps asking where their order is, hand them the tracking link instead of answering every time. They do not need a password and they cannot see anything except that one shipment.

Send a tracking link

  1. Track the shipment on the public page. Get to the point where the shipment is on screen.
  2. Copy the address from your browser bar. It already has the shipment in it.
  3. Paste it into your email. Add a line like, here is live tracking for your order, no login needed.
  4. Ask us to send it instead if you prefer. Manning can email a tracking link straight to your contact from our side.

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Connecting your own systems

Reference numbers, email alerts, and how to get our status into your own software.

The numbers we match on

Give us your reference and everything else gets easier.

Where to find it
Background. This is about how you book, not a screen.
Who this is for
Whoever places orders with us.

Almost every problem people have finding a shipment comes back to reference numbers. If the number you search by was never given to us, no screen can find it.

Here is what each number is and who owns it.

Who owns which number

Your purchase order
Yours. It means nothing to us until you tell us it at booking. Once you do, you can search by it forever.
Your reference number
Yours. Any code your own system uses for this order. Same rule, give it to us once and it sticks to the shipment.
Bill of lading number
Shared. It is on the paper the driver carries, so both sides have it. Handy when the paper is all anyone can find.
Shipment or freight bill number
Ours. It appears on everything we send you and it never changes.

How to make yourself easy to help

  • Send your purchase order number when you book. Not later. At booking, so it is on the shipment from day one.
  • Use one format and stick to it. If half your orders are written one way and half another, searching gets fussy for everybody.
  • Put the number in the subject line when you email us. It gets your question answered a lot faster.

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When something looks wrong

Decision charts, word meanings, common questions, and how to reach a person.

I cannot find my shipment

Work down this chart and you will find it or know why not.

Where to find it
Any search box on the site.
Who this is for
Everyone, eventually.
Find a missing shipment
  1. Your search found nothing
  2. Does the Search by box match the number you typed?
    • No Change it and search again. This fixes it most of the time.
    • Yes Keep going down the chart.
  3. Could it already be delivered?
    • Maybe Look in History, or search the number from any tab. Delivered shipments leave the open list.
    • Definitely not Keep going.
  4. Is the number one you actually gave us?
    • It is our number Check for typing slips, especially letter O against zero.
    • It is our own internal code We may never have been told it. Search a different way.
  5. Is the shipment booked under a different customer code?
    • Possibly Your login only shows codes tied to it. Ask us to join them. Common at companies with several divisions or plants.
  6. Still nothing. Call Manning with any number you have. We can find it from our side in about a minute.

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Words and status colors

Every term on the site, in one place.

Where to find it
Everywhere.
Who this is for
New people, and anyone reading a status out loud on the phone.

Status words

Statuses are colored so you can read a long list without reading every word.

Scheduled
The pickup is planned. The truck has not arrived yet. This is normal before pickup day.
En Route
The truck is driving toward its next stop. Loaded and moving.
Arrived
The truck is physically at a pickup or delivery location.
Departed
The truck has left that stop and is heading to the next one.
Delivered
Finished and signed for. It moves to your history and stays searchable.

Paperwork words

Bill of lading
The paper that travels with the freight. It lists what is on the truck and who it belongs to. Often shortened on screen.
Delivery receipt
The signed proof that the freight arrived. This is what your accounts payable people usually want.
Shipment or freight bill number
Our number for the job. It appears on all our paperwork and never changes.
Reference or purchase order
Your number for the job, carried on the shipment so you can search your own way.
Stop
One place the truck has to visit. A shipment can have several pickups and several deliveries.
Origin and destination
Where it loads, and where it unloads.

Screen words

Tab
The words in a row across the top, like Loads and Invoices. Clicking one changes the whole screen.
Search by
The little box that tells the search which kind of number you are typing. Set it first.
Export
A button that downloads the list as a spreadsheet file so you can sort and total it yourself.
Status history
The running log on a shipment, newest at the top, of every arrival and departure with a time.

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Common questions

The things people ask us most weeks.

Where to find it
Everywhere.
Who this is for
Everyone.

Questions and answers

How often does this update?

Continuously. The screen asks for the current answer every time you open or refresh it. There is no overnight batch.

Why does a status say Arrived for hours?

The truck is at the stop and has not left yet. Loading and unloading can take a long time. If it looks unreasonable, call us and we will find out what is happening on the dock.

Can my customer see my rates?

No. Public tracking never shows money. Only logins we have given billing access can see invoices, and only for their own account.

Can two people at my company have logins?

Yes, and they should. One login each, not one shared. Ask us and we will add them.

A tab in this guide is missing on my screen.

Your login does not have that feature switched on. It is a one minute change on our side, just ask.

Does this work on a phone?

Yes. Everything works on a phone browser. The map and the wider lists are easier on a computer.

How far back does history go?

Well past your normal audit needs. If you need something old and cannot see it, ask us rather than assuming it is gone.

I found information I believe is wrong.

Tell us, with the shipment number. This site shows the same record our office works in, so if it is wrong here it is wrong for us too and we want to fix it.

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Reaching a person

When the screen cannot answer it, we can.

Where to find it
Phone, email, or the contact form on our website.
Who this is for
Everyone.

None of this replaces talking to us. If something matters, call Manning. The website is there so the easy questions never need a phone call, not so the hard ones go unanswered.

Have this ready and we will be quick

  • Any number for the shipment. Ours, yours, or the bill of lading. Any one is enough.
  • What you expected against what you see. Being specific saves both of us a round trip.
  • Whether it is urgent. A truck at a closing dock is not the same as a question.

Toll free 800.551.0052. Local 763.784.4022. Request a quote / contact form at https://www.manningtransfer.com/contact

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